这才是真正的管家素质Butler Traits！

御管家（微信号：RoyalButler）

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Approachability
亲和力

Guests/clientssiness relations come to you easily; you have an open attitude and body languages.
客人/客户/商业伙伴可以轻松地来找你；你有开放的态度和身体语言

ware; surroundings, security
意识；周围情况，安全

You quick see what happens around you. Linked to initiative, take action when required; awareness without action has no value!
你很快能看到发生在你周围的事情。在需要的时候主动采取行动：没有行动的意识是没有价值的！

Creative

创造性

You can (easily) find new and surprising elements to WOW the guest. If things do not work out, you find others ways to achieve the objective: a winner never quits. Think outside the box.
你可以轻松地找到新的令人惊讶的因素来使客人感到惊叹。如果不起作用，你可以找到其他方式来实现该目标：赢家是永不放弃的。跳出常规思维。

Curiosity

好奇心

You easily ask questions about what you do not know: you want to know a lot.
你能轻松地就你不知道的事情提问：你想知道很多事情

Desire to please others
取悦别人的愿望

It is not a must: it comes by nature to assist and put other people up front, including attentiveness

不是强为，而是天性乐于助人，让其他人觉得很舒服，包括关注他人

Detailed-oriented
注重细节

You have a keen eye and sense for details: you are careful and thorough
你有一双敏锐的明察秋毫的眼睛：你仔细而且透彻

Flexible

灵活

You easily can change your program if needed.
在需要情况下你可以轻松地更改计划。

Hygiene

卫生
You pay attention to cleanliness.
你注重清洁。

Listener

倾听
You know how to listen: to the words and to the non-verbal communication ( it is not related to your language skills)
你知道如何倾听：倾听说话和非语言的交流（和你的语言技能无关）

Manners

礼貌
You have the good and polite way to do/act and to talk: you speak eloquent; you are good at formulating what you want to say
你说话做事的方式很有礼貌：你说话流利；你能很好地组织你想说的话

Ownership

负责

You take charge of a problem/request and do a follow up till the end.
你对某个问题/请求负起责任，并一直负责到底。

Passion

热忱

The inner drive to excel.
希望卓越的内在动力。

Prepared

做好准备

You are ready at all time at any place with anything; you also have your scripts
在任何时候任何地点都为任何事情做好了准备；而且你还有自己的脚本

Resourceful

有办法

You are always able to find a way around difficulties
你总是能在困境中找到出路

Tactful

圆滑的

You have the skill to handle people without causing offence: see diplomatic
你拥有良好的外交技巧，在处理人际关系时不会无意冒犯。处事圆滑。

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